We are pleased that the majority of Guests are self-referrals which points to a growing awareness of the alternative support offered at UMHCC among the community.
For the 24% of referrals that came from First Responders, we are seeing handover times averaging less than 15 minutes. This efficient turn-around time improves the experience for Guests and also ensures First Responders are “back on the road” as quickly as possible.
Regardless of how you arrive – walk-in, a referral or via First Responders – our model of care brings together personal connection, service connection and follow up support.
Checking in and follow-up support from people who have lived through it
As part of supporting connection, follow up phone calls with Guests provide an opportunity to check in and see how they are, post-exit.
Our Peer Support Workers offer follow-up phone calls three days after receiving care and support at the UMHCC. The phone calls are an opt-out component of the service.
We also use these conversations to check-in on the actions of the collaborative plan developed while at the UMHCC. This can include asking if planned activities, such as scheduling a GP appointment, are progressing.